Our Process
- Call
- Connect
- Diagnose
- fix
Terms And Conditions
This Document states and details the terms and conditions that constitute
the delivery of services on the part of Delray Technologies LLC; reception and use of the services on the part of the customer;
relationship between Delray Technologies LLC as the service
provider and “you” as the new/existing customer seeking/receiving our services.
You are hereby required to read this document carefully before agreeing to seek our services. It is only after your acceptance of these terms and conditions by “you” that “Delray Technologies” will proceed to the next step of registering you as a customer, charging/obtaining fee and starting/providing services as per your request/choice. All the terms and conditions should be accepted in totality and not in parts.
TERMINOLOGY
“You”, “you”, “Your”, “your”, and “Customer” refer to the user or client seeking/receiving/using service(s) offered by Delray Technologies LLC
“We”, “we”, “Us”, “us”, “Our”, “our”, “Delray Technologies” and “Delray Technologies”refer to the company Delray Technologies LLC providing the services offered within the portal.
“Third Party” refers to other service/equipment providers, whose products and services may be provided/used/utilized/suggested to be used temporarily or permanently.
SERVICE PLANS AND THE PROCESS
You may initiate the services offered via telephone, via the site, or others means made available by Delray Technologies. Once Delray Technologies accepts the service plan order submitted by you, you would receive an e-mail from Delray Technologies at the e-mail address provided by you at the time of registration. Delray Technologies is not responsible for rendering services in connection with any service plan order that it has not accepted.
UNDERTAKING
Subject to the Terms and Conditions, and other specifics to each Service Plan, Delray Technologies will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, Delray Technologies will attempt problem diagnosis and a solution over the telephone, through chat, email or other means as it deems most appropriate under the circumstances including remotely accessing your computer. You understand that in case of remotely accessing your computer by Delray Technologies, there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. All undertakings under Service Plans are subject to Delray Technologies’Terms & Conditionsas set forth below. You agree to pay all Services’ Fee and any other applicable fee/charges as set out in the relevant Plan Order in accordance with the Payment Terms provided below.
SUPPORT SOFTWARE AND REMOTE ACCESS
By electing to receive support services from Delray Technologies, you agree to allow Delray Technologies to use whatever Support Software Tools are deemed necessary to diagnose/repair/assist your personal computer, including remotely accessing/controlling your computer. In connection with delivering the services, Delray Technologies may download and use reliable software, collect system data, take remote control of your computer and access to modify your computer’s settings.
You understand that if remote access is used on your personal computer, there will be no residual software from the remote session; however, there may be a text report file. You also understand that if you elect to install the Support Software Tool on Your computer, by downloading the Support Software Tool, You agree to use the Support Software Tool and its privacy policies and terms & conditions. In such case, you may cease the use of the Support Software Tool and remove it from your personal computer at the end of the Services support session.
We may, but have no obligation to, monitor and record the Services, including telephone calls and online sessions for purposes of improving customer service, internal training and internal market research.
PAYMENT& BILLING
Delray Technologies’ acceptable mode of payment is through credit card, debit card, echeck and other approved payment mechanisms. You are required to pay throughour secure payment gateway. The payment amount is based on the service plan opted/requested by you. Desired services will be available once you have made the payment for the same as per the plan. All payments against the service plans offered will be collected by Delray Technologies.
You understand that certain service plans may have fee including, but not limited to “Service Fee” and/or “Activation Fee” payable either one time (for incident support) or monthly/quarterly/annually(for recurring/annual payment plans). Subject to the Applicable Term Planopted by you, all payments shall be made upfront at the commencement of the subscription/service.The fee for the Services will be charged directly on your credit/debit card and you agree to pay the charges, as well as any taxes, applicable to your selected services.
For the purchases of the services made by you from Delray Technologies:
You agree that Delray Technologies may charge to your credit/debit card or other
valid payment mechanism,best convenient and approved by Delray Technologies,all
amounts unpaid toDelray Technologies for the services;
Unless otherwise agreed by Delray Technologies in writing, all payments for the Services must be made at the time of purchase prior to receiving the services from Delray Technologies;
You acknowledge that Delray Technologies has no obligation to render services under any service plan if the payments as required have not been made.
You hereby authorize Delray Technologies to charge and/or place a hold on your credit card with respect to any unpaid charges for Services;
You authorize the issuer of the credit card to pay any suchamounts described herein without requiring a signed receipt;
You authorize Delray Technologies and/or any other company who bills products or services, or acts as billing agent for Delray Technologies to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your creditcard until such amounts are paid in full;
You agree to provide Delray Technologies with updatedcredit card information upon Delray Technologies’ request and any time the information you previously provided is no longer valid.
You acknowledge and agree that neither Delray Technologies nor any Delray Technologies affiliated company or person will have any liability whatsoever for any nonsufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card.
If you provide a debit card number, you authorize all charges described herein to be applied to such debit card
In the event you are enrolled, or later enrol, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at Delray Technologies’ option, to the account number provided for such automatic payment or electronic funds transfer plan.
When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer.
REFUND POLICY
Once customer wishes to purchase the technical support services from Delray Technologies, they can ask for a full refund of the amount paid for the service(s) to Delray Technologies within 30 days from the day of purchase, provided the service(s) promised to the customer are not delivered within the time frame promised to them.
If the customer requests for a refund within 30 days from the day of purchase and issue addressed by the customer is resolved, it will be on company’s sole discretion to offer him a partial or complete refund of the amounts paid for the particular service(s).
If the customer requests for a refund after 30 days from the day of purchase of the services, Delray Technologies will not be responsible to consider the request for the same. It will be completely on Delray Technologies’ discretion to process a refund or not. However customer will not be able to claim for any refund after 30 days from the day of the payment made to Delray Technologies LLC.
Once the refund is approved the refund will be processed within next 7 business days and the money will be credited to the customer’s credit/debit card or account under consideration for the same which was used at the time of purchase.
RIGHT TO MODIFY OR TERMINATE SERVICES
Delray Technologies reserves the right to modify or terminate any of the services(or any part thereof) at any time, temporarily or permanently, with or without prior notice, including but not limited to the price, content, features, hours of availability or nature of the services. Subscribed customers may be notified via e-mail about any changes in the service plans/charges/prices before 30 days of the changes actually coming into effect.We will not be liable to you or any third party for doing so. In case Delray Technologies embodies any such modification, you may terminate your further service subscription or Delray Technologies may terminate this agreement and any services at any time upon notifying you via e-mail, provided you will be entitledto receive the services for any period for which you have already paid or receive a pro-rata refund of your fee at Delray Technologies’s sole discretion.
PRIVACY POLICY
Delray Technologies’ Privacy Policy is an integral part of these Terms andConditions. If you haven’t yet reviewed it, then do so prior to agreeing to these Termsand Conditions. You hereby agreeing to these Terms and Conditions also agree to and acknowledge that any information or data except the Personal Information identified in the Privacy Policy is not confidential or proprietary to you, whether it be disclosed, shared or sent to Delray Technologies over telephone,electronically or otherwise.
NO UNLAWFUL OR PROHIBITED USE
As a mandatory condition to your use of Delray Technologies’ services, you agree that you will not use Delray Technologies’ services, website, content, software or any other resources for any purpose that can be considered unlawful or prohibited by these terms and conditions.Delray Technologies reserves the right to suspend or terminate subscription of any customer using the services for such purpose(s) and any refund would be a matter of Delray Technologies’s sole discretion.
THIRD PARTY PRODUCTS
As part of the Services, Delray Technologies may suggest that you acquire, install and use certain third party software or services ("Third Party Software"). Third Party Software is licensed to you by the respective owners or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software, whether Delray Technologies assists you in the acquisition, installation, and/or use of Third Party Software or not. Delray Technologies has no responsibility or rights to the Third Party Software and does not license Third Party Software to you or make any representation or warranty regarding the Third Party Software. Your license to the Delray Technologies Software shall remain in full force and effect unless and until terminated by Delray Technologies, its third party licensors, providers or suppliers, or until your Service Plan is terminated as provided by your Plan Order and these Terms and Conditions. Upon termination of your Service Plan for any reason, you must cease all use of the Service Plan and the Delray Technologies Software and immediately remove the Delray Technologies Software from your computer.
To the extent that we provide technical assistance and support for Third Party Software or equipment, you must ensure that you comply with the terms and conditions under which you licensed such Third Party Software or purchased such equipment. We make no representation or warranty that we are an authorized service provider for Third Party Software or for any equipment; it is your sole responsibility to determine if you require additional rights for us to provide such support and if so, to acquire such rights. You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment.
THIRD PARTY AGREEMENTS
As part of or to assist with the Services, Delray Technologies may suggest certain third party services to you. If you choose to subscribe to or otherwise use any third party services, your use of any such services is subject to the terms of service of such third party service provider. You agree to comply with such provider's terms of service and that the third party provider is solely responsible for delivery of its service(s) to you and your use of them. Third party services include, but are not limited to technical support, portal, training, software, music, gaming and storage services that Delray Technologies may elect to make available from time to time. Violation of such third party provider's terms of service may, in Delray Technologies’s sole discretion, result in the termination of your customer account and use of service. We may, but have no obligation to, monitor and/or to review all materials posted to the Site or through the Site’s services or features by third parties, and we are not responsible for any such materials posted by third parties. We are not responsible for any failure to monitor, review and/or delete any materials posted to the Site or through the Site’s services or features by third parties.
INDEMNIFICATION
You agree to indemnify, defend, and hold Delray Technologies, its officers, directors, employees, agents, service engineers and its affiliates harmless from any claims, demands, liabilities, losses, damages, costs and expenses including reasonable attorney’s fees resulting from yourmisuse or abuse of any service, violation of the terms and conditions in any way or use of any service that amounts to infringement to Delray Technologies or any third party in any way. You will cooperate to Delray Technologies’s defence of any claim to the most reasonable extent.Delray Technologies reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent fromDelray Technologies.You agree immediately to notify Delray Technologies of any unauthorized use of your account or any other breach of security known to you.
FORCE MAJEURE
Delray Technologies shall not be liable for any failure/delay to perform any obligation under agreement, which is due to an event beyond the reasonable control of Delray Technologies(e.g. acts of God, terrorism, war, strikes, political insurgence, insurrection, riots, civil unrest, act of civil or military authority, uprising, earthquake, fires, floods, or any other natural or manmade eventuality).You hereby acknowledge and release Delray Technologies from any and all liability, and agree that Delray Technologies will not be responsible to you or any third party for any direct or indirect damages whatsoever.
LIMITATION OF LIABILITY
Notwithstanding anything to the contrary in no event shall Delray Technologies be liable to you in excess of the amounts actually paid by you to Delray Technologies forthe service which is the subject of the dispute.
MODIFICATION IN THE TERMS & CONDITIONS
You hereby acknowledge that Delray Technologies may update/change terms and conditions as and when required without prior notice posting the updated version of terms and conditions on the website and notifying registered customers via e-mail. You can visit our website anytime for the latest terms and conditions. Continued use of service after any such update/change shall constitute your consent to such changes and updates.
GOVERNING LAW AND JURISDICATION
These Terms and Conditionsand the right& obligations of the parties under this Agreementare governed by and interpreted in accordance with the laws of the United States of America and the state of Wyoming. You hereby agree to submit yourself to the exclusive jurisdiction of the courts of Wyoming for any disputes arising out of or in connection with these Terms and Conditions.
Delray Technologies LLC
Delray Technologies, an independent technical support service providor is emerging as one of the most loved technical support service provider globally.
About Company
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Delray Technologies is a sovereign service provider and is not associated with any other brands. Delray is a technical support provider for computer antivirus, printers, software and many more. The brand names mentioned and used in the site belong to their respective owners and we claim no rights over them. Brand names trademarks, logos, company names used in the site are for representation purposes only. For more information about Delray and its services please contact at our toll free number : 1-800-960-4255. Please note that this service may also be available for free of cost at official website of respective brand.
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Beltrade LLC (DBA- Delray Technologies) 4235 PALM FOREST DR S DELRAY BEACH, FL 33445, United States.